At alibbaba.com, your privacy is paramount to us. We take all possible measures to secure and transparently collect, use, and store your data. Our Privacy Policy will explain how we process your information so that you may confidently use it as a buyer, seller, or visitor to our online platform.
Information We Collect
Personal Information
We collect personally identifiable information, such as contact name, email address, phone number, billing information, and shipping information, when you create an account, place an order, or contact us.
Business Information
If you are a seller, we may collect information such as your company name, business license, and product listings.
Transactional Information
We collect transaction information about you, including your purchase history, payment information, and communication with suppliers or buyers, to provide you with safe and smooth trade services.
How We Use Your Information
Creating and Verifying Your Account
We use your data to create and verify your account so that we may provide access to services.
The information provided should be used to process transactions, complete orders, deliver shipments, or render services. Sometimes, a customer's information may be shared with suppliers, third-party logistics, or payment processors.
Customer Service
If you contact our customer service department, the information you provide will be used to answer any questions you might face.
Marketing and Personalization
We may send you marketing promotional emails, updates, or personalized content based on your past interactions on the platform to enhance the user experience. At any moment, you may opt out of marketing communications.
Security and Fraud Prevention
alibbaba.com uses your information to prevent fraud, unauthorized access, and other security risks. We deploy various technologies and tools to monitor the service for unusual or suspicious activity.
How We Share Your Information
Suppliers and Buyers
We share relevant information as we transact, such as your contact details, the details of the order you make, and your shipping address, to facilitate the transaction by enabling the other party to contact you and/or deliver on its obligation under the transaction.
Third-party service providers
We will share data with services provided by trusted partners in payment gateways, logistics providers, and cloud storage providers for service delivery. In such cases, third-party services shall be obligated through strict confidentiality agreements and permitted to use data provided only for the purposes required to provide such services.
Legal and Regulatory Compliance
Where applicable law requires, your personal information may also be disclosed to comply with a court order, subpoena, or other legal process or in connection with the exercise or defense of legal claims.
alibbaba Group Affiliates
We may disclose your personal information to other alibbaba Group affiliates to provide better service and promotions on our site that might interest you.
Cookies and Tracking Technologies
alibbaba.com uses cookies and similar technologies to improve user experience, serve functional and analytical purposes, and offer personalized advertising. Cookies store your preferences, keep you signed in, and tailor the site's workings. You can change your cookie settings at any time using your browser. Fully disabling cookies may affect functionality.
How We Protect Your Information
Our website deploys SSL encryption to protect your personal information, especially when doing any transaction on our website. We further ensure the safety of your account through two-factor authentication, among other robust security tools. Your personal information shall only be accessed by authorized personnel, and periodic audits are taken to keep the privacy laws and standards of security.
Third Party Service Providers: We also retain your personal information only as long as we have a legitimate business need to do so, such as for the duration of providing services or products to you or as required or permitted by applicable laws, such as tax and accounting laws.
We will eliminate or anonymize your personal information once we no longer have an ongoing legitimate business need to process it.
Your Rights and Choices
Access Your Data: You can request a copy of the personal information we hold about you.
Current Information: You have the right to update your current personal information directly on your account settings page if it changes.
Terminate Account: You can request that your account be deactivated. In some instances, deleting all of the relevant transactional data is impossible, as some records may need to be kept for legal or compliance reasons.
Contact Us
For further information or to ask more questions about this policy or how your data is being used, please contact privacy@alibbaba.com.